Billing Support Center

If you see a charge from EZSafeBill on your statement, it is for a one-time purchase, a membership, or a subscription you signed up for on one of our partner sites. The charge description on your statement should include a reference number. Please contact us and include this reference number, and our team will resolve this issue.

Yes, you can view your membership details by contacting our support team. Please have your email address or the last 4 digits of the card used for the purchase ready. We can provide you with information about your subscription including the website, membership type, and billing cycle.

You can cancel your membership at any time by contacting our support team via email at support@ezsafebill.com or by calling 866-762-7270. Once canceled, you will retain access until the end of your current billing period, and no further charges will be made.

Yes, you can reactivate a previously canceled membership. Simply visit the original website where you signed up and re-subscribe, or contact our support team for assistance with reactivation.

Trial memberships automatically convert to regular recurring memberships at the end of the trial period unless canceled. This is disclosed during the signup process. If you wish to cancel, please contact us immediately and we will be happy to assist you.

If you're having trouble accessing your membership, first try resetting your password on the website. If the issue persists, please contact our support team with your account email and we'll help resolve the access issue promptly.

For your privacy, the specific website name will not appear on your bank or credit card statement. Instead, you will see "EZSAFEBILL".

If you don't recognize a charge, please contact us immediately with the transaction details (date, amount, and any reference numbers). We will investigate and provide you with information about the charge. If the charge is unauthorized, we will work with you to resolve it.

Credits typically take 5-10 business days to appear on your statement, depending on your bank or credit card company. If you haven't seen your credit after 10 business days, please contact us with your refund confirmation and we'll help track it down.

Cards can be declined for various reasons including insufficient funds, incorrect card details, expired card, or your bank's fraud protection. Please verify your card information and contact your bank if the issue persists. You may also try using a different payment method.

If you have any other questions or concerns, please don't hesitate to reach out to our support team. We're available via email at support@ezsafebill.com or by phone at 866-762-7270. We're here to help!